Ghost restaurants (also called dark kitchens, virtual kitchens, cloud kitchens or headless restaurants) are increasingly appearing. They depart from the traditional concept of a traditional restaurant with 26% bricks, since they have no seats, shop window or waiters. The term ghost kitchen classifies food service companies without dining areas that offer delivery and, occasionally, takeaway food. Sometimes referred to as ghost restaurants, virtual kitchens or satellite kitchens, ghost kitchens use third-party delivery services to receive orders and get meals to customers.
Ghost kitchens are essentially restaurants with no space to eat. Its purpose is to sell and fulfill orders for food online for delivery using third-party applications such as Grubhub, UberEats and DoorDash, or with its own delivery operation. As a result, they usually don't have a visible showcase. Ghost kitchens are restaurants that only sell at home, with no dining options at the restaurant.
Optimize labor costs as you work out your schedules Hold your employees accountable and get things done Track employee hours and export payroll timesheets Schedule and monitor multiple locations from one place Improve team communication and keep everyone informed Manage all your work from a single, easy-to-use platform Do you want to take an affordable first step in the restaurant industry? How about expanding your physical location without going into debt? Try to open a ghost restaurant. (virtual restaurant, restaurant that only home delivery, online-only restaurant or dark kitchen) is a food service company that serves customers exclusively by ordering by phone, ordering online, or both. In a virtual restaurant, as the name correctly suggests, most (if not all) of the business is carried out via a computer, tablet or smartphone. A ghost restaurant doesn't have a traditional showcase with decor, signage and a large dining room.
Instead, this new business model only requires a kitchen and delivery drivers. In its simplest form, customers communicate with the virtual restaurant through a web or mobile application. Through this software, they can view the menu, place an order and even pay for their meal by credit card or bank transfer. Once the customer places the order, the application notifies the kitchen staff and they start preparing the food.
When the food is ready, a delivery driver employed by the restaurant (or even a food delivery service, such as Waiter On The Way) transports the food to the specified location. Once the customer receives the order and the transaction is completed, the mobile application will deliver the funds to your company. A ghost restaurant eliminates the need for an expensive dining room, a shop front and elaborate decor. Using this model reduces your overhead costs to the minimum required to do business.
In some cases, it can even operate without couriers or utilities such as telephone and television. Reducing those expenses can improve your bottom line. While risk is an important part of all new businesses, opening a virtual restaurant involves less risk than opening a traditional traditional restaurant. The streamlined nature reduces your expenses (square footage, furniture, utilities, and staff) so you don't invest so much upfront before making money.
Trying new markets is expensive for traditional restaurants. It may even require opening a new location with all its inherent costs and risks. However, with a ghost restaurant, you can try new markets from a central location without the time, effort, or cost of setting up a storefront. While formal and high-end restaurants can operate successfully with the first option, most restaurants rely on turnover to make money.
Running a ghost restaurant eliminates this dependence on the turnover rate because there are no diners. However, a virtual restaurant only needs staff from cooks, chefs, and other food preparation positions. This dramatically reduces the costs associated with hiring, organizing, and maintaining a team. As the popularity of ghost kitchens continues to grow, so will the popularity of kitchen sharing.
In a shared kitchen situation, several restaurants that only offer home deliveries rent space in a large, well-equipped kitchen. Even if you move your ghost restaurant to its own exclusive space later on, sharing a kitchen is a great way to keep costs down while you're starting out. If you choose to equip your own dark kitchen, don't skimp on the design or equipment. A well-designed kitchen and professional team can make the difference between a happy team (and well-prepared food) and an unhappy team (and low-quality food).
Both variables, equipment productivity and food quality can profoundly affect the success of your business. Your virtual restaurant doesn't have a dining room to pay for, but it depends entirely on delivery drivers or delivery services. Delivery services can take 10 to 30 percent. If you hire your own drivers, they must be paid and you may need to include part of the cost of gas.
Be sure to include a portion of the shipping costs in food prices so you don't lose money slowly. When you run a virtual restaurant, you'll have less money for labor and rent. As a result, you'll have more money to get your name out there. And just because your company operates primarily online doesn't mean you can skip traditional marketing channels, such as radio, print and television.
Each of them can generate more exposure, more orders and more success. The ghost restaurant business model eliminates, simplifies and streamlines many of the variables that make traditional restaurants so difficult and expensive to operate. However, one factor that can never be completely eliminated is the need for effective programming. As long as you have employees, organizing your team and keeping them focused on their tasks is essential to success.
Food service companies of all types, from traditional establishments to virtual restaurants and everything in between, are discovering the simplicity and value of comprehensive workforce management software like Sling. Sling even has an integrated AI. This provides tips and alerts to help you avoid double bookings and schedule an employee when they have requested time off. Sling is truly the easiest way to program and communicate with your team, whether you have an established store or a fledgling ghost restaurant.
Try Sling for free and discover how easy it is to optimize your operations and keep your business on the path to success. If your dream is to own or manage a food service business, understand. How do you keep your employees' levels of cooperation, collaboration and commitment high?. Program Faster, Communicate Better, Get Things Done.
These ghost kitchen facilities that are not found inside a restaurant, so they only serve home deliveries. The separate ghost kitchens leave orders ready for the associate driver to pick them up at the reception. The ghost kitchen business model helped restaurateurs overcome difficult times caused by the coronavirus pandemic. The main disadvantages of operating a ghost kitchen are the costs and challenges of establishing a delivery service that is financially sustainable.
Many grocery stores, including Walmart and Kroger, are also adopting the business model of operator-managed ghost kitchens. Ghost kitchens helped traditional restaurants recover their losses and minimize employee layoffs by allowing them to prepare food for several brands and stay in business. To take advantage of popularity, some brands create ghost kitchen concepts based on sections of their menu. In the case of ghost kitchens that adapted their space to that of a restaurant to eat at home, double immersion allowed chefs to be more creative,.
Ordering seamlessly, from the customer to the kitchen to the delivery driver, is another fundamental aspect for a ghost kitchen to succeed. Choosing software as a service instead of investing tens of thousands of dollars in having a point of sale can be a game-changer for ghost kitchens. When operators allow virtual restaurant customers to pick up their orders, they attract customers who normally avoid ghost kitchens to avoid shipping costs. Use these quick facts comparing ghost kitchens and traditional restaurants to determine which one is right for you.
For ghost kitchens to succeed, operators must focus on maintaining the quality of food in transit and on-time delivery, in addition to normal restaurant costs, such as labor and food costs. Ghost Kitchens, owned by a brand, logs in with a single external delivery service and undertakes to accept orders only through its platform. . .